Here at Opal Forrest, we have an open refund policy. Opal Forrest offers a refund if your product arrives broken or defective we'll give you a full refund or if your product beaks within the first three months.Please allow for a 5-7 business day processing period for refunds. Once a refund request is approved, refunds are processed through the recipient's preferred method,(Venmo, PayPal, mailed check, store credit). For any further questions feel free to contact us.